REFUND POLICY

IF THERE IS A PROBLEM WITH THE GOODS 

If you have any questions or complaints about the goods, please contact us as soon as possible. You can telephone us at 27 31-5002116/ +27 813321561 or write to us at info@berryman.co.za.

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YOUR RIGHTS IN RESPECT OF DEFECTIVE GOODS IF YOU ARE A CONSUMER 

1.  If you are a consumer we are under a legal duty to supply goods that are in conformity with this contract. Nothing in these terms will affect your legal rights. 
2.  If you wish to exercise your legal rights to reject goods, please contact us as set out in clause 11 above in the first instance. You will be required to post the goods back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection on receipt of satisfactory proof of the postage costs that you have incurred.  
3.  Once we have inspected the goods and confirmed that they are defective we will arrange for the goods to be replaced with the same or similar goods or we will issue you with a full refund in accordance with clauses 9.5 and 9.6 above. If we inspect the goods and determine that they are not faulty then we will return the goods to you at your cost.  
4.  The remedies available to you depend on when you exercise your legal right to reject the goods as set out below:  
(a)  if you contact us to reject the goods within 30 days of receiving them, then, subject to clause 12.3 you will be entitled to a full refund;  
(b)  if you contact us to reject the goods after the 30 day period has expired and within 6 months of receiving the goods then, subject to clause 12.3, we are entitled to an opportunity to replace your goods. If we are unable to do so, you will be entitled to a full refund; and 
(c)  if you contact us to reject replaced goods that remain of unsatisfactory quality after the 6 month period has expired, you may be entitled to a full or partial refund. 

 

  YOUR  RIGHTS  IN  RESPECT  OF  DEFECTIVE  GOODS  IF  YOU  ARE  A  BUSINESS 
CUSTOMER 

1.  If you are a business customer we warrant that on delivery any goods shall: 
(a)  conform in all material respects with their description; and 
(b)  be free from material defects in design, material, and workmanship. 
2.  Subject to clause 13.3, if: 
(a)  you give us notice in writing within a reasonable time of discovery that the goods do not comply with the warranty set out in clause 13.1; 
(b)  we are given a reasonable opportunity of examining such goods; and 
(c)  you return such goods to us at our cost, we shall, at our option, replace the defective goods, or refund the price of the defective goods in full. 
3.  We will not be liable for the goods’ failure to comply with the warranty in clause 13.1 if: 
(a)  you make any further use of such goods after giving a notice in accordance with clause 13.2(a); 
(b)  the defect arises because you failed to follow our oral or written instructions as to the storage or use of the goods or (if there are none) good trade practice; 
(c)  you alter the goods without our written consent; or 
(d)  the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions. 
4.  Except as provided in this clause 13, we shall have no liability to you in respect of the 
goods’ failure to comply with the warranty set out in clause 13.1. 
5.  These terms shall apply to any repaired or replacement goods supplied by us under clause 13.2.